Unified Customer Service Automation Platform

Say Goodbye to Frustration, Hello to Seamless AI Automation

Powered by over 16 billion annual conversations, ASG Platform’s all-in-one automation solution revolutionizes customer service. Automate inquiries across 35+ text and voice channels with dynamic AI agents while AI-driven assistants enhance agent productivity—delivering exceptional service every time.

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Personalized, Adaptive Conversations in Real Time

Move beyond generic responses and engage customers with intelligent, context-aware interactions across text, voice, and email. ASG Platform personalizes every conversation dynamically, ensuring a relevant and human-like experience.

Context-Driven Actions: Leverage customer history and interaction data to determine the best course of action for a smooth, personalized experience.

Instant AI Deployment: Deploy AI agents across multiple channels instantly—no training required.

Faster Resolutions with AI-Optimized Workflows

Standardize and streamline customer support with intelligent workflow automation. Manage ticketing, categorization, and prioritization effortlessly, reducing resolution times.

Automate Query Resolution: Trigger AI-driven conversation flows based on events, intents, and customer needs—solving issues without human involvement.

AI-Powered Understanding: Use LLM-powered AI agents to analyze complex, unstructured messages and either provide precise solutions or route cases to the right agents automatically.

Supercharge Agent Productivity with AI-Powered Assistance & Knowledge Management

Harness the power of ASG Platform’s Knowledge AI engine to integrate and scale knowledge sources like customer records, product information, and FAQs. Empower your agents to deliver fast, accurate responses and elevate customer service performance.

Optimize Knowledge Bases with AI: Transform your existing knowledge base into a dynamic resource by allowing AI agents to extract and curate responses based on user queries

Seamless Human Handoff: Enable smooth transitions from AI to human agents, supported by an AI copilot that provides sentiment detection, coaching insights, tone adjustment, and more.

A Unified Customer Experience with a Robust Support CRM

Seamlessly manage the entire customer lifecycle with ASG Platform’s support CRM, providing agents with comprehensive customer histories for faster, more effective resolutions.

Streamline Data with AI Agents: Utilize dynamic AI agents to automatically upload transcripts, summaries, and other ticket metadata from the support portal to your CRM or system of records.

Empower Self-Service: Leverage a search-based support portal that allows customers to resolve queries independently, reducing the need for human intervention.

Transform Contact Center Operations with Actionable Insights

Unlock the power of data with over 20 real-time insights through customizable dashboards, user journey visualization, goal-based tracking, and a data explorer—all designed to support data-driven decision-making.

Boost Customer Satisfaction: Track progress with user funnels to visualize customer journeys, identify areas for improvement, and enhance engagement.

Make Data-Driven Decisions: Leverage key insights from customer conversations and bot analytics, including user feedback, top customer flows, user acquisition details, and bot performance metrics, to drive impactful improvements.

Resolve issues faster

Resolve Issues Faster with Streamlined Workflows

Standardize and optimize your customer service processes with AI-powered workflow automation from ASG Platform. Efficiently manage ticket assignment and categorization to prioritize and resolve critical issues faster.

Automate Query Resolution: Create triggers based on events, intents, and entities to initiate conversation flows, resolving queries without the need for human intervention.

AI-Powered Understanding: Leverage AI agents with large language models (LLMs) to interpret complex, unstructured messages and provide accurate solutions, or automatically assign cases to agents based on the specific use case.

Deliver personal CX

Deliver Personalized Customer Experiences with Real-Time Adaptive Conversations

Go beyond standard responses and engage your customers with dynamic, contextual conversations across text, voice, and email. ASG Platform enables you to provide personalized support that adapts in real time, ensuring every interaction feels tailored and relevant.

Context-Driven Actions: Determine the best course of action based on user history, context, and customer interactions for a seamless experience.

Instant AI Deployment: Deploy dynamic AI agents across multiple channels quickly and effortlessly, with no training required.

Boost agent performance

Boost Agent Performance with Knowledge Management and AI-Powered Assist Tools

Optimize Knowledge Bases with AI: Transform your existing knowledge base into a dynamic resource by allowing AI agents to extract and curate responses based on user queries

Seamless Human Handoff: Enable smooth transitions from AI to human agents, supported by an AI copilot that provides sentiment detection, coaching insights, tone adjustment, and more.

Unify your customer journey

Unify Your Customer Journey with a Powerful Support CRM

Seamlessly manage the entire customer lifecycle with ASG Platform’s support CRM, providing agents with comprehensive customer histories for faster, more effective resolutions.

Streamline Data with AI Agents: Utilize dynamic AI agents to automatically upload transcripts, summaries, and other ticket metadata from the support portal to your CRM or system of records.

Empower Self-Service: Leverage a search-based support portal that allows customers to resolve queries independently, reducing the need for human intervention.

Transform contact center operations

Transform Contact Center Operations with Actionable Metrics

Boost Customer Satisfaction: Track progress with user funnels to visualize customer journeys, identify areas for improvement, and enhance engagement.

Key capabilities

Text & Instant Messaging

Personalize customer conversations across websites, SMS, and social media for a seamless omnichannel experience.

Voice AI

Deliver human-like interactions in contact centers, telephony, and beyond with advanced voice AI technology.

Email Automation

Automate responses to email inquiries using generative AI for fast, accurate communication.

Integrations

Leverage 100+ pre-built integrations to connect seamlessly with your tech stack and realize value 2X faster.

AI-Powered Agent Assist

Enhance agent productivity with an AI-first helpdesk, offering real-time support and automation.

Knowledge Search

Extract and access information across multiple sources and systems for faster, more accurate responses.

Analytics & Reporting

Gain actionable insights with real-time analytics to continuously improve customer experiences.

Data Security & Compliance

Ensure privacy and security of customer data with enterprise-grade security measures.

ASG Platform LLMs: Industry-Leading Speed & Accuracy

Are generic LLMs falling short for your enterprise needs? Our specialized, task-specific LLMs are designed for precision and performance. Trained on high-quality data, they reduce hallucinations while delivering higher concurrency and faster response times—perfectly suited for enterprise-grade accuracy.

Increase customer engagement by 60%

Maximize ROI with Goal-Driven Conversations

Go beyond traditional content-based automation and drive real business outcomes with goal-focused conversations. Our dynamic chat feature helps you engage customers more effectively and achieve your objectives with ease.

Boost CSAT by 60%

Effortless Context Switching for Dynamic Conversations

Leverage the power of our AI-driven Orchestrator LLM, designed with a memory window to seamlessly maintain context across interactions. Whether conversations shift or evolve, it ensures fluid transitions without deviating from the core objectives, delivering an uninterrupted customer experience.

Trained on 8.5B+ Tokens

Enhanced Accessibility with Regional Language Support

Introducing SMITH based on customized version of Cohere's Aya-101, it is the first comprehensive large language model that supports over 28 regional dialects. It empowers users with self-serve search capabilities and advanced sentiment detection across a diverse range of languages, making AI more accessible than ever.

Accelerate Value with Prebuilt Integrations for 150+ Enterprise Systems

Leverage our Gen-AI integration framework to seamlessly integrate with your existing technology stack. Achieve your goals without limitations—no need for costly rip-and-replace processes, just effortless efficiency.

Let ASG Platform Drive Your Business Success

Auto Dealership

With ASG Platform, Boardwalk Acura were able to reach more audience, increase sales, provide better customer service, and build a trustworthy relationship with their clients, increasing customer loyalty. With just a quick and simple upgrade on their existing phone lines, they were able to start their engine and driven the road to success.

Boardwalk Acura

Real Estate

Excellent communication helps seal the deal for real estate business. With ASG Platform, Happy Homes have utilized their upgraded SMART phone lines to connect, engage, and interact with their clients conveniently, building trustworthy relationships that yield success.

Happy Homes

We've Been Called Gamechangers for a Reason

Book a demo today and experience why we're the go-to solution for leading enterprises.

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